Privacy Policy

At Bainis (www.bainis.co.in), your privacy matters to us as much as the trust you place in us. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit or shop on our website.

1. Information We Collect

We collect the following types of information:

a) Information You Provide

  • Name, email address, phone number, and shipping/billing address (when placing an order or creating an account)

  • Payment details (processed securely through our payment gateway; we do not store card information)

  • Messages you send us via email or contact forms

b) Automatically Collected Information

  • IP address, browser type, and device information

  • Pages visited, time spent on pages, and referring URLs

  • Cookies and similar tracking technologies (see Cookie section below)

2. How We Use Your Information

  • To process, fulfil, and communicate about your orders

  • To send you order confirmations, shipping updates, and invoices

  • To respond to your enquiries and provide customer support

  • To improve our website, products, and your overall shopping experience

  • To send promotional emails or offers (only if you have opted in; you may unsubscribe at any time)

  • To comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your details only with:

  • Courier and logistics partners (e.g., Speed Post, Delhivery, etc.) for order delivery

  • Payment processors for secure transaction handling

  • Our e-commerce platform (Shopify) for store management

  • Legal authorities if required by law

4. Cookies

We use cookies to enhance your experience on our website — including remembering items in your cart and understanding how visitors use our site. You can control cookie settings in your browser. Disabling cookies may affect some features of our site.

5. Data Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All transactions on our website are encrypted using SSL technology.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal and order-fulfilment obligations)

  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at bainis.co.in@gmail.com.

7. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

9. Contact Us

Bainis

C/O Ramri Aan Singh, Near Gandhi Ashram, Haldwani, District Nainital, Uttarakhand — 263139

Email: bainis.co.in@gmail.com

Phone: +91 93681 47341