At Bainis, every product is crafted with care — many by skilled artisan hands. We want you to love what you receive. However, if something is not right, we are here to make it right.
Eligibility for Returns
You may request a return within 7 days of receiving your order, provided that:
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The product is unused, unworn, and unwashed
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All original tags, packaging, and accessories are intact
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The item is not from our non-returnable categories (see below)
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You raise the return request by emailing us at bainis.co.in@gmail.com with your order number and reason, along with photos of the product
Non-Returnable Items
The following items cannot be returned or exchanged:
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Customised or personalised orders (including custom-sized garments)
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Bridal and wedding outfits once ordered on request
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Sale or discounted items marked as 'Final Sale'
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Accessories including earrings, hair accessories, and intimate items (for hygiene reasons)
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Items that have been used, altered, or damaged after delivery
Defective or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a free return pickup and send you a replacement or issue a full refund — your choice.
Refund Process
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Once we receive and inspect your returned item, we will notify you via email.
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Approved refunds will be processed within 5–7 business days.
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Refunds will be issued to the original payment method. In case of Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI — please share your account details when raising the request.
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Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We offer exchanges for size or colour where the alternate variant is available. Please raise an exchange request within 7 days of delivery. Exchange shipping costs will be borne by the customer unless the exchange is due to a defect.
Handmade Products & Colour Variation Policy
Returns, exchanges, or refunds will not be accepted solely due to minor variations in color, texture, embroidery, embellishments, weaving, handcrafted detailing, pattern placement, sizing, or finishing that naturally occur in handmade, artisan-crafted, or made-to-order products.
Similarly, slight color differences arising from photography, lighting conditions, or individual screen settings shall not be considered valid grounds for return, exchange, or refund.
These variations reflect the handcrafted nature of our products and are part of their unique character and appeal.
How to Raise a Request
Email us at: bainis.co.in@gmail.com
WhatsApp / Call: +91 93681 47341
Please include your order number, the item(s) concerned, reason for return/exchange, and supporting photos.